Rate and Review Jeff's Auto Body Repair Inc

- Keep Looking for Trustworthy Repair Shop - This Is NOT It! - - Cedric - 5/9/2017 - comment
I have done business with Jeff's for more than a decade and have referred a lot of business to him over the years. None of that history matters at Jeff's and that's something you should be VERY concerned about. It means that when you hit a snag with these guys, it doesn't matter to them one bit the extent to which you've been a loyal customer of theirs. Case in point: They did some work on my Audi after it was hit on the driver's side door in a parking lot. Ultimately, they had to replace the door. As I learned later from my car dealership's service department, when they did the work they failed to reconnect several connections in the door, resulting in my keyless entry not working. It ended up costing me a little over a hundred bucks to have the dealership figure this issue out and correct it. I asked Jeff's to reimburse me for what I had to pay the dealership to fix the problem. My initial contact was the unnamed woman behind the counter who everyone has had such a great experience with. She told me (in her usual rude and condescending way) that they would not reimburse me. After getting in contact with Jeff, he told me "of course" they would reimburse the cost, confirmed my mailing address and thanked for my many years business. After several weeks passed and at least 1 more promise to send payment, Jeff told me that I needed to drive across town to the shop in order to receive payment. I declined (it's about a 30 minute drive for me) and again asked him to simply drop the payment in the mail (and even offered to pay the postage). Two more months have passed and I still haven't received anything from these guys. I want to make sure that everyone knows what kind of business Jeff's really is. If everything goes smoothly, they're decent, but if you have a problem of any sort and the unnamed woman gets involved, rest assured that Jeff will do whatever she wants him to do. So, considered yourself duly warned and seriously think about taking your business to another body shop.