Rate and Review Ken's Auto Body Inc

- They don't understand basic suspension diagnosis........... - - Sean Riker - 6/8/2012 - comment
Took my daughters 95 Sable to Ken's to have the front end repaired,the previous owner had ditched the car and right wheel was obviously out of alignment. I asked them if they knew how to diagnose front end damage using SAI (steering axis inclination) and was told they had state of the art equipment. I was told the strut was bent and the bill for diagnosing, replacing and alignment would be $350 ....Ten days and several phone calls later I was told they couldn't get the struts to adjust correctly due to aftermarket shims(??) When I arrived at the shop I looked at the struts and the "shims" were actually the stock camber plates (not shims, and not aftermarket) and the right wheel was still obviously out of whack. When I expressed my concerns I was told the car was parked on uneven ground. I called BS on this and told them that there was still something wrong. I asked to see the SAI alignment results and was told the computer wasn't working, so Wade (the owner)came out with numbers written on a piece of paper that made no sense. I told Wade that if he couldn't align it then shouldn't the bill be reduced? He then claimed the $350 was with a "free" alignment, and said that the car needed the struts anyway and to get it aligned somewhere else, then slammed the door and would not come back out. Two days later I took the car to a place in Gig Harbor where the technician measured it for 2 hours, discovered that the right spindle arm was bent and aligned it that same day for another $300. Since then I have spoken with other autobody professionals and been told many stories of bad repairs and poor customer service. I will not ever go back. Just because they have state of the art machines and have been in business for some time doesn't mean they know what they're doing....