Rate and Review Diamond Auto Body

- Terrible company - - - 11/27/2012 - comment
Please don't use this company. I had hail damage on my vehicle, and didn't think it would be that big of a deal to have fixed. I took it to Diamond autobody only because they were the ones recommended in town. I walked in and was immediately greated by the owner Jim. He was nice and seemed friendly, so I didn't think this would be that big of a hassle. He looked at the insurance estimate and told me he had to order some parts and that they would call me when the parts are in so I could drop my car off after all the parts were in. I thought that would be great. Unfortunately I had to use my car when they did happen to call, and it took over a week before I could get it in there. I just figured everything should be ready and get done quickly when I got it in. COMPLETELY NOT THE CASE. They called me constantly wondering when it was coming in and I told them the exact time and day I was bringing it in. When I took it in it was a Tuesday and was assured by the owner Jim it would be done by the following Friday. I thought a week and a half would be great. I called the next Monday to make sure everything was on schedule, and was told he was trying but it might be early the next week. I can understand that things happen so a couple days might not be the bid of a deal. I called Tuesday of that eek because I hadn't heard from them, and then it started. I was told THEY broke my windshield trying to take it out. I was floored. This is a bodyshop and they should know how to take a windshield of all things out. That wasn't the only thing though. He continued to tell me the paintless dent removal didn't go well and they were going to have to paint more of the car. WOW. Was this the first time they've done paintless dent removal? I can't believe this. He assured me again they would have it done by the beginning of next week. What do you know, when I called the following Tuesday, because I hadn't heard from them, it still wasn't done. Now I'm furious. Jim tells me he's waiting for my insurance company to supplement the original quote due to the bodyshop having to do more painting. Right there it sounds like a scam they are trying to pull on my insurance. The worst part is I had no car to go back and visit my family, since I'm from out of state, on Thanksgiving. This pathetic. He assured me he would have it done the following Friday again. It is Tuesday again, and this time I went into the shop. Not only because I had to drop of the insurance stuff, but because I wanted to look him in the face as he lies to me. Fortunately my insurance agent was there because he was working on someone else's claim. When I asked Jim when it would be done, he told me next Tuesday. That was it. I had it. I told him this was unacceptable and asked if he's even been working on it. He said no he hadn't. I asked why in the world haven't you. All he said was that he wanted to make sure it was getting paid for. WOW AGAIN. How in the world would it not get paid for when he had even been in touch withthe insurance agent. I will update this when I finally get my car back. I still can not believe they are still in business. After saying it would take just over a week, and its been 3 weeks already, plus it is still supposed to take another week. That is 4 weeks total so far. I STRONGLY recommend everyone find a better shop. I've heard much better things about G&M autobody and the new one here in Stillwater. PLEASE JUST DON'T USE DIAMOND AUTOBODY! YOU'LL END UP REGRETTING IT I PROMISE.